Address the client who agrees to be bound by this agreement. To protect all involved parties, use our collaboration agreement template, which clearly defines the roles and responsibilities of two parties who wish to collaborate with one another. A new software maintenance contract should be generated whenever you provide ongoing software maintenance and support services for software you have developed. This agreement regulates the provision of software asa service saas to customers by means of the internet. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and licensor, or ii an event listed in section 17 below.
Service level agreement sla examples and template bmc. Maintenance agreement template pdf templates jotform. A service agreement outlines the terms of a service or job provided by one party in exchange for compensation, and can be used in industries. Support sagent will establish and maintain an organization and process. This software license and support agreement this agreement is. More than just a template, our stepbystep interview process makes it easy to create a software maintenance agreement. The services are usually on a scheduled basis, especially for commercial clients, with the client paying a recurring weekly or monthly. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. This is outside the standard 20 days notice required by the contract that i signed. Software as a service agreement contract standards. The aim is to make it easier to store the terms of the agreement between two firms or company where one is a maintenance company. Software maintenance and technical support agreement. This software support and maintenance agreement template covers. You can use this example to learn how to create a software maintenance contract.
Network installation and maintenance agreement this network installation and maintenance agreement agreement is entered into on september 1st, 2007, between master mind productions inc. Customize a free service agreement for yourself, a corporation, or a small business with our easytofollow questionnaire. This maintenance agreement template designed with jotform pdf editor is specifically meant for maintenance services purpose. Vx4000 with afd premium maintenance contract page 1 of 3 rev a 92400 vx 4000 premium maintenance contract vxservices, hereby agrees to provide the service specified herein to subscriber who hereby subscribes to such services, pursuant to the charges, terms and conditions as set forth herein. The first page of your document is simple yet important. These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. Below is a mock table of contents toc, which you can use as a starting template for writing your own service level agreements. By signing below, both parties acknowledge they have read and understand all terms and conditions found within this software maintenance agreement.
Section a agreement and key details, including this cover page and the signature clauses. Software development and maintenance agreement basic this relatively straightforward agreement is designed to cover the development of software by a developer for a customer, the assignment of intellectual property rights in that software to the customer, and the provision of ongoing maintenance services in the form of updates and upgrades to the customer. Use this free maintenance contract to get responsibilities, time frames, fees and expenses down in writing. The service level agreement template can be downloaded in microsoft word format without the need to register. Free service agreement create, download, and print. One common use case for the contract management application is creating a contract to track maintenance payments for enterprise software. Services agreement template uc technology acquisition support tas group. Having a software maintenance agreement helps define the relationship between a business owner and a tech support business or contractor. In a license, the customer gets rights to copy and use software, while in a services contract, the customer gets a service, like tech support or it consulting. This master software as a service agreement the agreement governs the order form to which this agreement is referenced and is entered into by and between the customer listed in the order form customer and timetrade systems, inc. Collaboration agreement template collaborating with another company for a project carries many risks.
My contract agreement with johnson delivery service for the calendar year expires 12312010. The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. Save, sign, print, and download your document when you are done. Maintenance contracts also includes ensuring safe operation operating agreement template and guaranteed discounts on repairs. Dont use license agreements for software as a service. Maintenance contracts also state the free fixed service fees payable by the party who gets to benefit from the services with the corresponding payment terms. The agreement covers, amongst other things, the customers rights to use the services and the limitations upon that usage. Software support and maintenance agreement simplydocs. The supplier agrees to provide, and the client agrees to buy, the insert name software as a service offering, and related services, on the terms of the agreement.
Software licence and maintenance agreement standard. Or maybe you are the software pro and want to get your latest contract in writing. In consideration of the tasks being performed during the term of this software maintenance agreement, the software owner has agreed to pay the service provider all sums listed in the table below. The signature sections in this software maintenance agreement template allow you and the software owner to esign this agreement from your computer, smartphone, or tablet acceptance. Company having its principal place of business at client. Download samples of professional document drafts in word. If you have specific questions regarding the hosted services provision, or any aspect of a software as a service contract, please dont hesitate to get in touch a service level agreement sla is a contract between a service provider or vendor and a client or customer. Standard maintenance services for kwiktag software. Sagent logo software maintenance and technical support agreement sagent technology, inc. The above template will help you layout the it support and maintenance services you would like your company to receive from your preferred it service provider by procuring a comprehensive and welloutlined it support maintenance contract like the one above. This software development agreement the agreement or software development agreement states the terms and conditions that govern the contractual agreement between developer. See software licence agreement licensor to licensee and other software agreements. But software as a service saas seems to throw a wrench into the.
A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. Sample master services contract for it services ictworks. It differs from a software license agreement which gives the licensee the right to a copy of the licensed software. Please use this letter as our notice not to renew that contract. This software support and maintenance agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software applications.
Although individual clients can make use of them, maintenance contracts are usually used by businesses. Sagent will provide the support services listed below for the software and the two contacts designated contacts named by customer on page 3 of this agreement. Software support and maintenance agreement templates by. Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Now, ill break down each section with a few details and examples. A lawn care contract allows a client to make an agreement with a landscaper for commercial or residential services in exchange for payment. Software maintenance agreement template download now. We also offer a full list of service contracts for service providers and recipients in every industry. In order for you to acquire these kinds of services, you will need to create and submit a maintenance agreement form to the maintenance company you wish to acquire services from. By executing the order form, timetrade and customer hereby agree to be bound by the terms and conditions of this agreement. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations. Maintenance contracts plays the vital role making sure that the property, goods, materials that are being used in the business operations is at its finest quality, which increases a business efficiency.
Software development agreement template get free sample. A software maintenance agreement helps make it happen. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the longform premium version. Free software maintenance agreement free to print, save. Any additional costs should be submitted in writing to the software owner prior to agreeing to said costs. As of all agreement forms, there is a certain amount of formalities that must be taken place when writing a maintenance agreement.
A software as a service ag reement or a cloud services agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. Use this sample msa however you want and without restriction. We test 10 contract management software solutions that give businesses complete control, collaboration, and auditability into the entire contract. Software as a service service level agreement template. When to use the custom software maintenance agreement this agreement governs the relationship between a consulting firm that maintains and supports custom software and its client. The agreement varies between vendors, services, and industries. Software maintenance agreement free templates by seq legal. Software licence and maintenance agreement standard this is our standardform software licence and maintenance agreement template. Software maintenance and technical support agreement sagent technology inc learn more about this contract and other key contractual terms and issues by viewing the many sample contracts findlaw has to offer in our corporate counsel center. The document comes in basic, standard and premium forms.
The landscaper will commonly provide lawn mowing, hedging, clipping, and any other maintenance requests from the client. And if youre a maintenance contractor, consider creating a new maintenance contract whenever new clients come on board. Most it contract drafters know the difference between a software license agreement and a technology services contract. If the parties have a fully executed agreement that expressly governs. Software services agreement this software services agreement, as of the date that you accept this agreement defined below effective date, is hereby entered into and agreed upon by you, either an individual or an entity you or company and solarwinds worldwide, llc solarwinds worldwide. Software maintenance agreement template get free sample. Company having his principal place of business at developer.
Please feel free to contact me with any additional issues you. Software development and maintenance agreement basic. Agreement is applicable to all campuses of the trustees of the california state university csu under the following conditions. To pay to contractor for individual required repairs that are performed by contractor the price specified in the attached list of repairs and hereby incorporated into this equipment maintenance contract by reference.
1409 236 752 1441 1325 1551 1368 661 176 1434 594 1023 868 469 476 1141 557 1175 204 929 1185 508 1265 671 160 1303 1442 273 464 1122 1600 1319 1086 134 464 1449 919 51 981 1319 679 1460 941 320 1364 467